FAQs

General

Where are you located?

Our head office is located in Montreal, Canada. Our products are available world-wide.

Do you have retail stores?

GF Pet is a design house and a global brand. Our collections are offered in many retail partners across North America and Internationally. Don’t be shy to ask for us by name at your favorite pet store!

Shipping

How long will it take to receive my order?

This will depend on the shipping method selected at the time of your order. All orders are fulfilled within 48 hours, unless express shipping is selected, which will ship the next business day.

What is your shipping policy?

You can read our shipping policy here.

Can I cancel or modify my order once placed?

Yes, if the order has not yet been fulfilled. If you wish to cancel or modify your order, send an email as soon as possible to hello@gfpet.com. Please include your order number, the reason for cancelling or the modifications you need. We want you to get exactly what you want and be fully satisfied!

What is my tracking number?

Your tracking number will be included in your shipping confirmation email. You can always login into your account and look up your order information when needed. If you experience any trouble finding your tracking information, please don’t hesitate to contact us and we will happily provide you with the information.

Products

When do you introduce new products?

Every season and even in between! Due to the current situation, launching days have been delayed. You can subscribe to our newsletter to be the first to know when we have new items in our store.

Is the style I am looking for coming back?

You can now get an email notification once the item you’re looking for is back in stock! Simply go into the product page and click on the “Notify when available”.

How is the quality of your products?

We strive to always offer a combination of great fit, superior value and head-turning styling! GF Pet works hard to bring you the same or better quality than more expensive brands with the utmost attention to fit and fashion. We help you and your pet live together comfortably and hassle-free with high-quality and innovative products.

What is the best winter jacket/coat for my dog?

Our catalogue is full of amazing styles to keep your dog warm and comfortable during the winter season. We design our jackets to match a variety of tastes, fur types and activity levels. For example, for sporty dogs, we recommend our Puffer jackets or Reversible Chalet Jacket.

Are your products waterproof?

All our Raincoats, Blanket Jackets and Car Covers are waterproof, keeping your pup dry and comfortable. We also offer highly water-resistant coats and other products — unique features can be found on our product pages.

Returns and Exchanges

Can I exchange my online purchase?
Unfortunately, we can not accept exchanges. The fastest and easiest way to get the right size for your pup will be by returning the item(s) and placing a new order.
How can I make a return?
Real simple! Please submit your return request through our Returns Portal using your email address & order number. When the request is approved, you'll be emailed a return label, documentation for Customs (if applicable) and instructions for return shipping. Please read our Refund Policy to make sure you qualify for a return and/or refund.
What do I do if the item did not fit?

The fastest and easiest way to get the right size for your pup will be to return the item(s) and place a new order. We regret that this does not apply to any to cooling vests and bands, which cannot be returned for hygiene reasons.

Are returns free?

We offer prepaid shipping labels to make it easy and hassle-free. A $5.00 restocking fee will be deducted from your refund amount for returns submitted through the Return Portal. Original shipping fee is nonrefundable.

Do you offer price adjustments?

No, we do not offer price adjustments on orders at this time.

When will I receive my return?
As soon as our team has received and inspected your package and verified it is in sellable condition to qualify for a refund, you will receive a notification from our store confirming your refund. Please take note that each banks’ processing time varies; it usually takes up to 5 business days for the amount to appear in your account.

Contact

How can I connect with you?

Any questions, comments or requests, send us an email to hello@gfpet.com, and we’ll be happy to connect with you. If you have a testimonial to share, we’d love that!

Do you work with influencers?

Looking to collaborate with us? We'd love to hear from you! Apply now.

Size and Fit

How can I find the right size for my dog?

You can check our sizing charts page, or look into the corresponding size chart in each of the products. Due to the unique construction and intentional hugging fit of our apparel, please measure your dog carefully and when in doubt, size up! 😊

What do I do if my dog is between sizes?
If you have questions about sizing or how to measure your dog, look into our sizing guide or send us an email to hello@gfpet.com. We’re here to help you choose the perfect fit for your dog.

Product Care

How do I wash my dog’s coat?

For coats, machine wash in cold water along with similar color clothes. Dry flat. For raincoats, wipe the excess water and mud with a soft towel. Full washing and care instructions are found on every garment.